ESG Report 2025

Sales are key to the Group's business development. We strive to provide exceptional marketing and sales training for our sales personnel, ensuring that every customer experiences our high-quality service. Training covers a wide range of marketing techniques and strategies, including communication channel development, customer demands analysis, and customer service training, enhancing employees' sales abilities and customer interaction skills. In terms of learning resource allocation, the Group provides employees with online learning resources in the form of videos, documents and other materials through the Learning Centre on its mobile office platform, “Smart United”, and is gradually building an internal learning ecosystem in which “content can be accumulated, knowledge can be shared, and learning can be tracked.” The platform also integrates modules including the Library, Workbench, Knowledge Centre, Service Desk, Learning Centre and Archive Centre, thereby enhancing employees’ convenience in accessing information and participating in training. To broaden training coverage and ensure closer alignment with business needs, the Group’s human resources function promotes learning initiatives such as “Micro Lessons” and “One Lesson a Day”. Relevant functional departments, including legal and compliance, digitalisation and marketing, also deliver thematic courses based on business scenarios, covering topics such as legal compliance, information security, and product and business knowledge. At the same time, departments are encouraged to develop and upload their own courses to the Learning Centre for shared access, thereby promoting cross-departmental exchange and knowledge dissemination. Smart United Laboratories To further reinforce its “online learning + offline practical training” development system, the Group launched the construction project of the United Craftsman Training School in 2025 and held a groundbreaking ceremony. Guided by the principles of being “role-oriented, skill-oriented and practice-oriented”, the project focuses on cultivating talent in work safety and professional skills. By creating regularised and replicable practical training scenarios, it aims to enhance employees’ ability to identify risks, perform standardised operations and respond to emergencies, thereby providing stronger talent support for production operations and safety management. The project is led by Inner Mongolia Company, which coordinates resource integration and construction planning, and is being implemented in line with the approach of “school-enterprise co-construction, integration of teaching and practice, and alignment of training and assessment.” On the one hand, it enhances teaching spaces and the configuration of practical training facilities and equipment, forming a training platform that covers theoretical instruction, skills training and practical drills. On the other hand, it is supported by a curriculum system aligned with job requirements. The first-phase courses focus on practical areas such as welding and thermal cutting, electrical operations, work at height, refrigeration and air-conditioning operation and maintenance, hazardous chemical process operations, and qualification training for safety management personnel. These courses enable employees to strengthen their technical proficiency and cultivate safe work behaviours in real or near-real operating environments. In terms of operating model, the training school is also exploring an integrated online-offline approach, linking online courses and standardised training materials with offline practical training and assessment, and gradually promoting traceable training processes and verifiable learning outcomes. It also plans to expand practical training modules in areas such as emergency rescue and chemical inspection and control, while introducing digital evaluation and intelligent assessment methods to continuously improve the professionalism and precision of training provision. Through these initiatives, the Group aims to build a more stable internal talent development pipeline, while at the same time enhancing frontline skills and advancing management capabilities, thereby promoting the Growing together of employees and the organisation. Launch of the “United Craftsman Training School” to Strengthen Offline Practical Training Capacity 100 For support positions such as equipment management and engineering employees, we provide specialised technical training to ensure employees possess sufficient technical skills to effectively support daily production operations. Technical Support Training Sales Capability Training Document Centre Working Desk Knowledge Centre Library Service Desk Study Centre The United Laboratories International Holdings Limited 2025 Environmental, Social and Governance Report