Annual Report 2021

CONTENTS 2 Group Profile 4 Business at a Glance 6 Key Franchised Bus Network in Hong Kong 8 Financial and Operational Highlights 10 Corporate Milestones 2021 12 Chairman’s Letter 16 Managing Director’s Message Business Review 18 Management Discussion and Analysis 20 Hong Kong Franchised Public Bus Operations 32 Hong Kong Non-franchised Transport Operations 36 China Mainland Transport Operations 38 Property Holdings and Development Sustainability Report 40 About the Report 48 Safety First 54 Care for the Environment 62 Care for Customers 68 Care for Employees 74 Stakeholders Engagement 92 Financial Review 108 Corporate Governance Report 130 Remuneration Report 134 Directors’ Profiles 143 Key Corporate Executives 144 Financial Reports 236 Financial Summary 237 Corporate Directory