Annual Report 2020

2020 Annual Report Transport International Holdings Limited 77 Psychological Support KMB and LWB have engaged the Christian Family Service Centre to provide a counselling hotline service for staff members including bus captains who need assistance. In 2020, the hotline extended its service to 24 hours a day, 7 days a week, and broadened its coverage to include family members. Recognition for Service Excellence In 2020, 271 Star Bus Captains were recognised for their outstanding performance in safe driving and customer care. Long service awards were presented to staff in recognition of their loyal service. A total of 49 employees received the 35-year award and a gold medal, 70 and 227 employees received the 30-year and 20-year awards respectively with a plaque and a pin, and 275 employees with 10 years’ service received a certificate of appreciation. Including the Retirement Awards, over 1,300 employees were awarded in appreciation of their loyal and outstanding service. Sports and Leisure Activities To promote work-life balance, KMB and LWB staff members are encouraged to participate in sports and leisure activities as well as voluntary work. As at the end of 2020, nine interest clubs were available for staff interested in singing, photography, basketball, table tennis, badminton, soccer, running, chess and dragon boat racing. Various activities, training and competitions were organised to promote a healthy work-life balance and to boost the team spirit. TIH Retiree Association The TIH Retiree Association was formed to maintain close contacts with retired colleagues through various activities. Owing to the outbreak of COVID-19, regular activities such as afternoon tea gatherings and festive gift distribution have been suspended. We have thus utilised the Facebook page and set up a KMB retiree website to share activity photos, so as to enhance the communication channel with retirees and promote mutual support among them. Star Bus Captains are recognised for their outstanding performance in safe driving and customer care. Besides, we make use of social media platform under the situation of COVID-19 to organise an online staff concert We have set up the TIH Retiree Association to maintain close contacts with retired colleagues