Annual Report 2020

2020 Annual Report Transport International Holdings Limited 65 Sometimes I have gatherings with my friends in Yuen Long on holidays. Options were once very limited if I wanted to travel from Tuen Mun to Yuen Long. Since the launch of the Two-way Sectional Fare Scheme, Route 269D has become my first choice. I just need to use the App1933 to check the estimated arrival time before getting to the bus stop nearby for a direct journey to Yuen Long. It is very convenient. I also find it more flexible to choose which stop to board. Mr. Kwok, Passenger Caring for Customers by Enhancing Their Experience Embracing Innovation The First Regional Two-way Sectional Fare Scheme in Hong Kong Innovation and caring services underpin KMB’s service philosophy. We have launched multiple fare discount plans to give back to passengers and enhanced services to meet the daily needs of the public. We noticed that there were insufficient regional bus routes across Tuen Mun, Yuen Long, and Tin Shui Wai. In this light, we leveraged on our bus network to provide more transportation choices, more comfortable journeys and cheaper options for passengers. Tailor-made card readers were installed at 35 bus stops for 17 KMB routes. After leaving the bus, passengers can tap their Octopus card to obtain a fare discount. The Scheme has been well received since its launch. Moreover, two KMB Fare Saver kiosks were made available at two shopping malls, Manhattan Mid- Town in Mei Foo and PopWalk in Tseung Kwan O, as an extension of our discount network. By tapping the Octopus card at the kiosk, passengers can enjoy a fare discount of HK$2 for their KMB bus ride.