Annual Report 2020

64 Transport International Holdings Limited 2020 Annual Report Sustainability Report KMB and LWB’s commitment to upgrading the facilities at their termini and bus stops is reflected in the following measures: KMB Kwun Tong Road Interchange Platform Numbering System is launched to facilitate passenger with greater convenience to enjoy Bus-Bus Interchange concession and have more choices. Seats for the elderly, the disabled and young children are being introduced at bus shelters, bus termini and interchanges. At the end of 2020, 1,775 seats had been installed; The Solar-powered Bus Shelter Campaign promotes green energy by installing solar panels to power up lighting, mosquito repelling devices and ventilation fans. 150 bus stops have been equipped with solar power equipment; Alcohol-based hand-rub dispensers have been installed at the airport, the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge, Lok Ma Chau Station Bus Terminus, interchanges and other bus termini for passengers and frontline staff members; 869 bus stop locations are equipped with display panels showing the estimated time of bus arrivals; The enhancement of the bus route information sheets has been completed. Passengers can now scan the two-dimensional QR code on the new layout information sheets posted at the bus stop for further bus route information, including bus frequencies; and In 2020, 20 new bus shelters were constructed, bringing the total to 2,609. Smartphone App The KMB and LWB mobile app, App1933, has one million daily active users making around five million downloads. Through the app, passengers can check information on bus routes and the estimated time of bus arrivals. App1933 received a number of upgrades during the year, including an upgrade on the Bus Estimated Time of Arrival (“ETA”) service, so that passengers can also check the Estimated Arrival Time of KMB, LWB and other franchised bus companies. Besides receiving nearby route information at the bus stops through Bluetooth Beacon signal, App1933 has enhanced its intrinsic location-based function to provide the relevant traffic conditions, weather information and bus route suggestion based on a passenger’s current location through the new “myFavourite” feature. In addition, KMB and LWB introduced the new rewards scheme “KMB x LWB FUN Redemption Scheme”, under which passengers enjoyed bus rides while earning points for gifts at the same time. The app also offers the LiveChat function so that passengers can directly communicate with our customer service representatives. KMB and LWB have set up alcohol-based hand-rub dispensers at interchanges and other bus termini Platform Numbering System is introduced to KMB Kwun Tong Road Interchange for the convenience of passengers A new feature, “myFavourite”, has been added on App1933. It offers the relevant traffic conditions, weather information, and “KMB x LWB FUN Redemption Scheme” reward scheme as well