Annual Report 2020

2020 Annual Report Transport International Holdings Limited 59 I always pay attention to passengers’ need. There are passengers boarding the bus in a hurry without wearing a mask. I usually have some spare masks with me, so I can help by giving them a mask to continue their journey. Actually most passengers follow the rule with a mask on. Even when there is any difficult passenger, I tend to gently remind them to protect themselves and others by wearing a mask properly before boarding. In most cases they are willing to cooperate. Tang Shun Ling, Bus Captain Stringent Infection Control Measures Strengthen Protection for Employees We implement strict infection control measures and internal guidelines, including temperature screening for all employees before they start working every day, and providing surgical masks for them to wear when performing duties. There is also a notification mechanism that requires employees to report COVID-19 cases to be followed up by the Inter-departmental Emergency Response Unit. All premises and buses concerned will be disinfected. Moreover, we added “COVID-19 Information Kiosks” to increase the transparency of pandemic information.