Annual Report 2020

58 Transport International Holdings Limited 2020 Annual Report Sustainability Report I keep cleaning every nook and corner of the bus compartment following the sweeping, wiping and mopping steps. I clean the whole bus, from windows, armrests, and stop buttons to the gap between seats. Now there are different kinds of antiseptic products. KMB is prompt in providing equipment for our work. Although our workload is heavy and we have to grasp the time to clean the bus properly, it is important to offer the staff and passengers a clean, safe and comfortable environment in the compartment. Despite the hard work, I feel reassured when everyone is safe. Wong Siu Lin, Cleaner All frontline staff and back office employees serve with professionalism despite adversity. Putting passengers’ safety first, our departments keep an eye on the pandemic development and take corresponding measures efficiently. In terms of operations, we flexibly adjust our headways in line with the government’s prevention and control measure and passengers’ demand. Externally, we disseminate messages both online and offline, with media briefings on infection control to maintain high transparency. We maintain effective communication with the public and work to strengthen health education. Frontline Staff Value Passengers’ Safety