Annual Report 2020

2020 Annual Report Transport International Holdings Limited 31 LWB always provides convenient and innovative service for passengers. We have launched the first diversified e-payment system in Hong Kong Safety and Customer Service Regular and thorough inspections of LWB’s buses are undertaken to make sure that they should be maintained at the highest standards. Driving instructors monitor bus captains’ driving performance and customer service delivery, while safety briefings are held from time to time and safety reminders circulated to bus captains. To enhance driving safety, there are Drowsiness Monitoring System and Advanced Driver Assistance System installed on LWB buses, both of which give early warning to bus captains and assist with their driving performance. In addition, the LWB customer service and airbus ticket offices at Hong Kong International Airport’s Ground Transportation Centre and the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge offer e-payment methods to provide more choices for passengers and tourists. Environmental Protection LWB is fully aware of the importance of environmental protection, as it continues to invest in eco- friendly buses to meet the stringent emission standards of the European Council of Environmental Ministers. With the transfer of 38 buses away, the proportion of Euro V or electric buses in its fleet is currently over 85%. In addition, it has retrofitted Diesel Particulate Filters on all its Euro III buses to reduce the emission of particulates. The electrostatic air filtration function in the air-conditioning system of LWB buses significantly improves the air quality in the bus compartment. The Eco-driveline system reduces both fuel consumption and exhaust emissions. Professional bus repair and maintenance services minimise emissions and waste disposal