Annual Report 2020

30 Transport International Holdings Limited 2020 Annual Report Business Review e-payment To provide convenience for passengers, especially those overseas passengers with no access to local currency or Octopus Card upon arrival at the Airport, LWB introduced new fare collection means in March 2020 and extended to cover all LWB routes in May 2020. The new e-payment system accepts contactless payment including Mastercard, UnionPay and Visa; QR code payment like AlipayHK, Alipay, UnionPay, and mobile payment such as Apple Pay, Google Pay and Samsung Pay. In addition to collecting single trip fare, the new system also supports Bus-Bus Interchange concessions between LWB routes. The new payment method is well received by passengers, making LWB the first franchised bus company in Hong Kong to provide diversified e-payment services. Performance Assurance LWB constantly reviews its bus services and maintenance regime to ensure that safety and efficiency should be maintained at the highest level across its bus fleet. LWB measures its operational performance by reference to two key performance indicators: mechanical reliability and operational capability. Mechanical reliability is the average number of kilometres a bus operates before it experiences a mechanical breakdown on the road with passengers on board. Operational capability is the ratio of actual to scheduled departures in the peak direction in the peak hours of 7:00 a.m. to 9:00 a.m. across the whole bus network. In 2020, LWB achieved 116,421 km:1 in mechanical reliability and 99.60% in operational capability. LWB obtained ISO9001:2008 Quality Management Systems certification in November 2012. LWB has adopted the latest version of ISO9001 since August 2018. Bus Fleet and Fleet Upgrade Owing to the drop in demand, LWB did not introduce any new buses in 2020, and transferred 38 buses to other operators. As at 31 December 2020, LWB operated 237 double-deck buses, and four electric single deck buses, all wheelchair accessible and equipped with the On-board Electronic Bus Stop Announcement System. To meet passenger demand, 61 buses are 12.8 metres in length, offering a higher carrying capacity. Depots The depot at Siu Ho Wan provides daily bus maintenance, refuelling, bus washing and parking for the LWB fleet. The depot is equipped with a waste water treatment system to ensure that waste water quality should comply with the statutory requirements before discharging into the public drainage system. Average number of kilometres operated before one mechanical breakdown while passengers are on board Mechanical reliability – LWB Kilometres Percentage of actual number of bus departures to scheduled number of bus departures during morning peak hours (7am – 9am) in the peak direction Note: Operational capability was affected by social distance measures in 2020. Operational capability – LWB Percent (%) 120,000 90,000 60,000 30,000 0 20’ 19’ 18’ 17’ 16’ 100 75 50 25 0 20’ 19’ 18’ 17’ 16’ LWB’s bus fleet Double-deck buses Electric single-deck buses Total number of buses As at 1 January 2020 275 4 279 Additions during year 0 0 0 Disposals during year (38) 0 (38) As at 31 December 2020 237 4 241