ESG Report 2025

The employee satisfaction survey serves as an important channel for listening to employees’ voices and collecting feedback extensively, playing a positive role in continuously improving the working environment and enhancing employee well-being. During the Year, the Group conducted an annual satisfaction survey covering all employees, providing a comprehensive reflection of employees’ overall perceptions of the Company. The survey results indicate that the Company received relatively high recognition from employees across multiple dimensions: 10.3.2 Employee Satisfaction Survey Employer Image Employees expressed a strong sense of pride and trust in the Company’s products, services and brand. The collaborative atmosphere among colleagues and the leadership capabilities of the management team were positively evaluated. In response to areas identified for improvement in the survey, such as employee incentives, promotion mechanisms and remuneration competitiveness, the Group has attached great importance. During the Year, we actively responded to employee concerns by optimising benefits, enriching the training system, strengthening management empowerment and organising diverse cultural activities, thereby promoting the continuous enhancement of human resources management capabilities. The United Laboratories values fostering a diverse workforce through an inclusive culture, advocating a workplace environment characterised by mutual respect, collaborative spirit and shared growth. Through its corporate values and daily management practices, the Group encourages open communication, mutual support and a safe environment where employees feel confident to express their views. To enhance employee participation and organisational transparency, and to create a safe, reliable and responsive workplace, the Group has established diversified and accessible communication, grievance and whistleblowing channels. Employees are encouraged to raise concerns and provide feedback on matters related to work, daily life and occupational health and safety (such as safety hazards, operational risks, exposure to occupational hazards and inappropriate conduct). The Group ensures that all reported matters are properly recorded, followed up and resolved through a closed-loop process. Employees may submit feedback or suggestions through online platforms, suggestion boxes, email and hotline channels. All feedback is centrally managed by designated functional departments, which are responsible for consolidation, reporting and coordinated handling, in order to respond to employee concerns and improve communication efficiency. To strengthen positive oversight and foster a culture of compliance, the Group has also introduced incentive mechanisms for reporting misconduct, including abuse of authority, damage to collective interests, malpractice, fraud or theft of property. Where allegations are verified through investigation, the case will be formally reported in accordance with procedures, and whistleblowers will be rewarded, encouraging employees to jointly uphold a safe, compliant and ethical working environment. Zhongshan Company has established and implemented a “Grievance and Mediation Policy”, which sets out specific procedures and requirements for handling complaints, reports and dispute resolution. In addition, the Group is in the process of establishing an “Employee Grievance, Whistleblowing and Communication Mechanism”, which will standardise procedures for case intake, investigation, feedback, resolution and follow-up, while ensuring confidentiality and prohibiting retaliation, thereby enhancing the consistency, accessibility and credibility of the mechanism. 10.3.3 Grievance Mechanism 92 Working Environment Corporate Culture Employees demonstrated a high level of alignment with the Company’s values and development goals. The United Laboratories International Holdings Limited 2025 Environmental, Social and Governance Report