ESG Report 2024

72 Employee satisfaction surveys are helpful in listening to employee voices, collecting employee opinions, and improving their work environment and job satisfaction. During the Year, The United Animal Healthcare has distributed the annual satisfaction survey questionnaire to all employees. The survey covers 12 topics, including employee job satisfaction, workplace and development satisfaction, as well as compensation and benefits satisfaction. It seeks relevant opinions from all employees. The survey results indicate that employees are generally satisfied with their direct supervisors' concern for them, the work environment, and dormitory conditions. The following is a presentation of the employee satisfaction survey results in a bar chart format. 9.4.2 Employee Satisfaction Survey Based on the survey results, the Group has initiated improvement actions and continues to monitor its performance. During the Year, a series of measures were implemented to enhance employee satisfaction. These measures include improving employee welfare and support, providing diverse and multidimensional training opportunities, strengthening training for managerial employee, and organising multicultural activities. These ongoing efforts aim to enhance the Group's human resources management capabilities and promote sustainability. Environmental, Social and Governance Report 2024 The United Laboratories International Holdings Limited The United Animal Healthcare Employee Engagement Survey Results Survey Topics Concern from direct supervisors 4.58 Work environment 4.55 Dormitory conditions 4.55 4.52 Management style 4.48 Timeliness of responses to employee concerns 4.45 Compensation level 4.45 Fairness of daily management 4.45 Personal life status 4.39 Quality of meals 4.29 Integration of corporate culture 4.19 Welfare polices 4.19 Promotion channels Scores （ Out of 5 ） Employee Job Satisfaction Workplace and Development Satisfaction Workplace and Benefits Satisfaction Others