ESG Report 2024

64 Safety is a core requirement in manufacturing. Therefore, we provide targeted training for workshop safety management personnel and high-risk special operations staff. This training includes regulations on hazardous chemical management, fire safety techniques for chemical enterprises, and safety knowledge for special operations, equipping employees to handle various potential safety risks. Quality management is equally crucial in production. We offer training on quality risk management and quality inspection for workshop supervisors and quality personnel to enhance their capabilities in quality management and execution, ensuring that product quality meets standards. To strengthen employees' awareness and execution capabilities regarding environmental protection, our Environmental Protection Department regularly conducts training for environmental specialists. The training covers requirements of environmental management systems, pollutant discharge standards, hazardous waste disposal regulations, environmental performance assessment plans, and emergency response to environmental incidents, enhancing overall environmental management levels. For support positions such as equipment management and engineering employees, we provide specialised technical training to ensure employees possess sufficient technical skills to effectively support daily production operations. Sales are key to the Group's business development. We strive to provide exceptional marketing and sales training for our sales personnel, ensuring that every customer experiences our high-quality service. Training covers a wide range of marketing techniques and strategies, including communication channel development, customer demands analysis, and customer service training, enhancing employees' sales abilities and customer interaction skills. Technical Knowledge Seminar Inner Mongolia Company invited experts from partner manufacturers to hold a seminar on distillation knowledge, sharing insights on the principles and related technologies of distillation. The seminar featured participation from the Company's deputy general manager and management personnel from relevant workshops and departments, along with technical employees. The seminar covered various topics, including fluid transport, heat transfer, distillation and absorption techniques, equipment introductions, classic process analyses, and applications of new distillation technologies. Attendees actively engaged in discussions, and through the experts' in- depth explanations and case studies, they deepened their understanding of distillation technology and enhanced their skills in equipment operation and maintenance, while also keeping up with the latest industry developments. This training not only strengthened employees' professional skills but also laid a solid foundation for the Company to optimise its process workflows and improve product quality. Safety Production Training Quality Management Training Environmental Protection Training Technical Support Training Sales Capability Training Environmental, Social and Governance Report 2024 The United Laboratories International Holdings Limited