ESG Report 2024

112 Environmental, Social and Governance Report 2024 The United Laboratories International Holdings Limited B6 Product Responsibility General disclosure on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to health and safety, advertising, labeling and privacy matters relating to products and services provided and methods of redress. 34 38 41 18 43 Quality Management Product Marketing and Promotion Customer Service Information Security Pharmacovigilance Percentage of total products sold or shipped subject to recalls for safety and health reasons. B6 . 1 41 Customer Service B6 . 2 Number of products and service-related complaints received and how they are dealt with. 41 Customer Service B6 . 3 Description of practices relating to observing and protecting intellectual property rights. 21 Protection of Intellectual Property Rights B6 . 4 Description of quality assurance process and recall procedures. 34 41 Quality Management Customer Service Description of consumer data protection and privacy policies, how they are implemented and monitored. B6 . 5 18 Information Security B7 Anti-corruption General disclosure on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to prevention of bribery, extortion, fraud and money laundering. Policy on enhancing the knowledge and skills of employees to perform their job duties. Description of training activities. 14 Business Ethics B7 . 1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases. 14 Business Ethics B7 . 2 Description of preventive measures and whistle-blowing procedures, how they are implemented and monitored. 14 Business Ethics B7 . 3 Description of the anti-corruption training provided to the directors and employees. The information on (a) policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer in relation to the prevention of child labor or forced labor. 14 Business Ethics B8 Community Investment General disclosure Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into consideration the communities' interests. " Filing Piety Swallows " Charity Supporting Education Love-filled Volunteering Pet Welfare 102 104 105 106 B8 . 1 Focusing on contributing areas (e.g. education, environmental matters, labour needs, health, culture, sports). " Filing Piety Swallows " Charity Supporting Education Love-filled Volunteering Pet Welfare 102 104 105 106 B8 . 2 Focusing on contributing areas (e.g. money and time). " Filing Piety Swallows " Charity Supporting Education Love-filled Volunteering Pet Welfare 102 104 105 106 Chapter Page Overview ESG Indicators