Annual Report 2025

75 2025 Annual Report Transport International Holdings Limited About the Report Safety First Caring for the Environment Caring for Customers Caring for Employees Caring for the Community Performance Statistics Reporting Content Index Table 24-hour Self-Service Facilities: Round-the-clock self-service facilities are available at Mei Foo and Sha Tin Central Bus Termini, offering, for the first time, parcel drop-off service, along with parcel pick-up service, ETA information, chatbot access, and mobile device charging, enabling passengers to make more productive and convenient use of waiting time; Smart Lockers: Installed at 37 bus termini, the smart lockers facilitate convenient parcel collection and the retrieval of lost property; and Lost and Found: Passengers can report and track lost items via APP1933 and schedule collection. In addition to in-person retrieval of items at KMB, passengers may also collect items through self-service smart lockers located at 37 bus termini, providing a quick and hassle-free retrieval option. Customer Privacy Protection As the public relies on our transport services on a daily basis, we recognise the crucial responsibility we bear in safeguarding our customers’ privacy and are committed to maintaining our position as a trusted bus company. Placing great importance on personal data protection, the Group has established clear working instruction guidelines to prevent inappropriate disclosure of personal data, and we make every effort to adhere to the Personal Data (Privacy) Ordinance (Chapter 486). CCTV cameras, including those monitoring road and saloon conditions, have been standard features on all new buses since 2015. CCTV systems are installed on KMB and LWB buses for security and incident investigation purposes. Clear notices are displayed inside all buses equipped with CCTV systems to inform passengers and bus captains of their presence and purposes. Access to CCTV recordings is strictly restricted to authorised personnel access and limited to security and incident investigation purposes. All recorded data are controlled by the Management and may be accessed, copied or viewed only with prior approval of the Management and in accordance with governing procedures and guidelines. Further, we also provide regular training and circulate internal emails to our staff on cybersecurity protection and monitoring, while keeping our software and systems up-to- date to minimise the risk of cyberattacks. For example, we have established guidelines on safeguarding sensitive data and encrypting information. KMB’s Mei Foo Customer Service Centre was upgraded into a 24-hour self-service facility, featuring smart self-service lockers for parcel pick-up and drop-off, alongside KMB and LWB route ETA information, online live-chat customer support, and charging facilities, enabling passengers to make better use of their waiting time