Annual Report 2025

53 2025 Annual Report Transport International Holdings Limited About the Report Caring for the Environment Caring for Customers Caring for Employees Caring for the Community Performance Statistics Reporting Content Index Table Safety First The engagement activities have provided us with constructive comments and suggestions from our stakeholders. We appreciate their valuable feedback and strive to address their expectations through continuous improvements. Key Areas of Interest Stakeholders’ Comments Our Response and Disclosures in the Report Safety Enhance bus safety through innovative technologies; Strengthen public safety education; and Upgrade bus safety facilities such as installing safety belts for all seats. Safety has been a top priority across our operations. We make great efforts to implement safety measures and promote safety awareness. (See details in Safety First) Environment Recycle operational waste; and Explore more green energy opportunities and clean energy infrastructure. We seek to minimise the impact of our operations on the environment by employing energy-efficient buses and exploring green energy and zero-emission bus technologies. (See details in Caring for the Environment) Customers Improve accessibility for the elderly and people with disabilities. Bus facilities and compartment designs have been upgraded to provide better accessibility and comfort for customers. (See details in Caring for Customers) Employees Enhance communication with internal stakeholders. To strengthen bilateral communication, we have established a variety of internal communication channels and platforms for employees. (See details in Caring for Employees) Community Actively participate in key environmental and social sustainability issues (e.g. business operation and engagement with external stakeholders) and improve transparency on progress and performance. We play an active role in various community activities and make good use of different platforms and occasions to communicate with the public. (See details in Caring for the Community) Supply Chain Management We believe an integrated upstream supply chain management is key to quality and logistics control. We work closely with our business partners to develop vehicles and spare parts that are adapted to the local climate and operational environment, while prioritising energy efficiency and the latest emission standards. We encourage fair and open competition to develop long- term relationships with suppliers based on mutual trust. Our supply chain policies and procedures are designed to ensure the ethical procurement of supplies and services, enabling us to deliver high-quality end products that our customers can trust. In 2025, KMB and LWB added 54 new suppliers after evaluating their potential capabilities and considering social criteria (100% of new suppliers were screened). During the same year, KMB and LWB procured from 368 local and 33 non-local suppliers and conducted vendor appraisals on 147 suppliers (37% of suppliers) to assess their performance in terms of quality, continuity of supply and general services. This allows us to continually monitor and improve their services or, if necessary, terminate procurement from individual suppliers. The proportion of spending on local suppliers was 92%. Our Green and Sustainable Procurement Policy spells out the environmental and social risk considerations that should be taken into account in every purchasing decision. To ensure compliance with our social and environmental requirements, we require all suppliers to confirm adherence to our guidelines upon supplier registration in the following areas: Prohibition of forced and child labour Environmental care Anti-corruption Health and safety