Annual Report 2025

KMB’s “Pet Bus Tour” allows pet owners to explore the city with their beloved pets, enabling them to travel together and create shared memories The regular “Pet Bus Tour” features popular pet-friendly destinations, with special festive tours to further promote pet-inclusivity 37 2025 Annual Report Transport International Holdings Limited Hong Kong Franchised Public Bus Operations Hong Kong Non-franchised Transport Operations Chinese Mainland Transport Operations Property Holdings and Development Enhanced Service Network and Added Appeal through Special Festive Tour KMB recognised the growing number of pet lovers and the challenges they faced when travelling with their pets. As Hong Kong’s leading public transport operator, KMB pioneered the removal of barriers to pet-friendly travel. Since the launch of the “Pet Bus Tour” at the end of 2024, routes have been curated around popular pet-friendly destinations, enabling pet owners and their furry companions to explore more of Hong Kong. In its inaugural year, the service carried nearly 20,000 passenger-trips. KMB remained attentive to passenger feedback and extended services previously available only at weekends to Thursdays and Fridays, providing greater flexibility. Special festive services, including the “One-Day Trip to Lantau Island” and the “Christmas and New Year Night Pet Bus Tour”, took passengers and their pets to Ngong Ping and Tai O, as well as to Causeway Bay, the Central Harbourfront and Tsim Sha Tsui East to enjoy seasonal illuminations. Passengers were able to purchase tickets through the KMB mobile application, APP1933, while club1933 members automatically earned points that could be redeemed as eCoins for travel, gifts, or charitable donations. In 2025, “Pet Bus Tour” offered a range of fare concessions, providing greater convenience for pet owners: The “Pet Bus Tour” Monthly Pass Scheme was rolled out, offering “one passenger, one pet” and “two passengers, one pet” options for unlimited travel on regular Pet Bus routes for 30 days; Concessionary fares for eligible seniors, available as half- price tickets and Monthly Passes; and The “Senior Pets Free Ride Day” was launched to offer complimentary rides for pets aged ten or above travelling with their owners on the first Saturday of every month. Supporting the Community and Celebrating Pet Companionship Through partnerships with animal welfare organisations, KMB organised pet-friendly initiatives under its “Pet Bus Tour”, such as a day trip for abandoned senior dogs from “House of Joy & Mercy”, giving them opportunities to explore new places and create joyful memories in their twilight years. Part of the tour fee was donated to organisations including The Hong Kong Society for the Prevention of Cruelty to Animals (SPCA), HK Saving Cat And Dog Association, and Big Tree Ha, to support their advocacy and public education on animal welfare, helping to build a pet-friendly community. To further connect pet lovers, the “Pet Bus Memory Lane” feature was launched on APP1933, allowing passengers to share photos of their journeys with pets, bringing pet lovers together and documenting the harmony between people and animals, while encouraging society to move towards inclusive, pet- friendly travel.