Annual Report 2025

17 2025 Annual Report Transport International Holdings Limited KMB continues to harness technology to enhance service quality by integrating AI into its mobile application APP1933. The new feature, “AI Route Search”, enables users to input their current locations and destinations. The system leverages geolocation technology and big data analysis to identify user’s positions and recommends the most suitable bus routes or interchange options, facilitating a seamless journey. In addition, APP1933 now features estimated journey time, showing the estimated arrival times of the next scheduled bus at each stop, as well as real-time en-route traffic conditions, enabling passengers to plan their journeys more efficiently. Embarking on a New Journey with the Pet Bus towards a People-and-Pets Inclusive Society With the rising trend of pet ownership in Hong Kong in recent years, the Group has identified pet travel as a key barrier within the city’s public transport services. In response, the Group launched the pioneering “Pet Bus Tour”, Hong Kong’s first regular double-decker bus service designed specifically to accommodate pets. This initiative represents a significant milestone for the city’s public transport sector and reinforces the Group’s leadership in service innovation. Since its launch over a year ago, the service has recorded more than 20,000 passenger-trips. Initially introduced as a regular weekend service, it has since expanded to operate on weekdays, receiving strong public support and contributing to Hong Kong’s gradual development into a more pet-inclusive city. The KMB “Pet Bus Tour” is structured around routes connecting popular pet-friendly destinations, enabling pet owners from different districts to enjoy cross-district outings with their pets and explore more areas of Hong Kong. KMB proactively collects passenger feedback and reviews boarding and alighting points across various districts, regularly refining and adjusting routes to ensure passengers’ convenient access to a diverse range of pet-friendly locations and an enhanced travel experience. During festive periods, the service offers special themed routes, such as the “Christmas and New Year Night Pet Bus Tour” and “Lantau Island Tours”which allow pets and their owners to share in the unique seasonal atmosphere. Additionally, on the first Saturday of every month, the service designates “Senior Pets Free Ride Day”, offering complimentary rides to senior pets to enjoy a special outing with their owners, creating memorable moments in their later years. Through these initiatives, KMB integrates pet mobility into everyday life and promotes the principle of equal travel rights for people and pets. To enhance flexibility, KMB has introduced a Monthly Pass Scheme for the “Pet Bus Tour”. Whether travelling solo with a pet or as two passengers accompanied by a pet, Pass holders can enjoy unlimited rides on all routine “Pet Bus Tours” for 30 days. A concessionary scheme is also available for senior passengers, offering half-fare single tickets and a 50% off discount on the Monthly Pass to provide greater flexibility for the silver-hair community. Furthermore, a portion of the service revenue is donated to animal protection charities, reinforcing the Group’s commitment to community wellbeing and the advancement of animal welfare. Enhancing Bus Services in New Development Areas to Better Serve the Community The continued population growth in new development areas has created rising demand for transport services. The Group is committed to investing in enhanced bus operations to provide the public with safe and comfortable journeys. In 2025, as several residential developments along Anderson Road Quarry Site Development Area reached completion, KMB introduced four new “Anderson Routes”, offering direct connections between Kowloon East and Kowloon West, full day services to Choi Hung BBI, and direct links to core business districts on Hong Kong Island. Following the intake of residents at the Yau Pok Road Light Public Housing in Yuen Long, KMB launched new routes serving Sheung Shui and Tai Lam Tunnel BBI. These routes provide convenient connections and offer residents interchange concessions across more than 80 KMB and LWB routes, facilitating seamless travel across Hong Kong Island, Kowloon and the New Territories while meeting residents’ commuting needs. One of the routes also serves San Tin Huang Bus Station, enabling passengers to connect to Route B1 or the Lok Ma Chau – Huanggang Cross-boundary Shuttle Bus to or from Futian or Huanggang Port. A complimentary ride is provided for the lower-priced leg, providing a cost-efficient commuting option for cross-boundary travellers.