Annual Report 2020

2020 Annual Report Transport International Holdings Limited 85 We had a case of an elderly absconding from the care and attention home and getting on a bus. Therefore, we set up a simulated bus stop in our place to prevent the elderly from going missing. Many elderly people are able to recall bus stops. When they see something they are familiar with, their emotional instability may be reduced. They also tend to “wait” for the bus at the pole, which helps minimise the probability of elderly people getting lost. I would like to express my gratitude to KMB for its donation and assistance. We hope more corporations will consider the needs of elderly people in their services or facilities. KWAN Siu Ling, Tanny, Senior Social Work Supervisor (Service for the Elderly), Caritas Hong Kong Caring for Senior Citizens with Wise Use of Resources Donating “Caring Bus Stop Pole” to Help Prevent Elderly People From Going Missing To support the development of an age-friendly community, we made the first donation of the Caring Bus Stop Pole to the care homes for the elderly in Hong Kong, which allows the elderly with Dementia waiting at the bus stop to prevent them from wandering off. Two bus stop poles named by the care homes were tailor-made for two beneficiary organisations, the Caritas Harold H.W. Lee Care and Attention Home and Caritas Integrated Day Services Centre for the Elderly to assist the elderly in receiving treatment as well. To help missing elderly people reunite with their families, a shortcut was added to the KMB Customer Service Hotline. When family members press “8” after dialing the hotline, they can contact a person dedicated to providing relevant information. After receiving the request for assistance, KMB will use the Octopus card number to locate the missing elderly through our powerful bus fleet while publishing a tracing notice on App1933 in order to increase the chance of finding the missing elderly.