Annual Report 2020

50 Transport International Holdings Limited 2020 Annual Report Sustainability Report Operational Excellence KMB and LWB are ISO9001 certified for their Quality Management Systems. Both companies have been accredited with the latest version of ISO9001, reflecting our commitment to achieving up-to-date operational and service standards. Risk Assessment Risk assessments are critically conducted by managerial staff together with the relevant workers before the commencement of work. Both the working environment and staff working behaviour are checked during safety inspections and safety audits to ensure compliance with the legal requirements, the in-house safety rules and the best practices of the industry. We adopt the Plan- Do-Check-Act cycle to ensure continual improvement. Bus Safety Facilities and Maintenance A number of technological devices, including speed limiting devices and the telematics system, have been incorporated on buses to improve safety and record operational data. All KMB and LWB buses undergo an ISO-certified maintenance regime, comprising daily and monthly servicing, a semi-annual minor dock and an annual road-worthiness inspection, as well as random checks by the Transport Department of the HKSAR Government. The GreenRoad system provides instant feedback to bus captains through an online platform to enhance their driving performance No. of Employees (as at 31 December 2020) No. of Workers The number and the percentage of staff and workers covered by our occupational health and safety management system (OHSMS) 15,000 11,250 7,500 3,750 0 Covered by OHSMS Covered by OHSMS and has been internally audited Covered by OHSMS and has been audited or certi ed by an external party 13,582 (100%) 13,582 (100%) 12,168 (89.6%) 95 (100%) 95 (100%) 82 (86.3%)