Annual Report 2020

2020 Annual Report Transport International Holdings Limited 47 The engagement activities provided us with the constructive comments and suggestions of our stakeholders. We appreciate their valuable feedback and will strive to address their expectations through continuous improvements. Key Area of Interest Stakeholders’ Comments Our Responses and Relevant Disclosures in this Report Safety Suggest promoting safety with educational buses in schools or community centres Safety is our utmost priority, and we make great efforts to implement safety measures and promote safety awareness. (See details in Safety First) Passengers Suggest installing facilities at bus stops (e.g. seats and shelters) and on buses (e.g. baggage racks) Bus facilities and compartment designs have been upgraded to provide better accessibility and comfort for passengers. (See details in Care for Customers) Environment Welcome the new introduction of the latest model buses which have contributed in lower air emissions KMB continues to work with suppliers to employ the latest technologies in new bus models. (See details in Care for the Environment) Employees Recognise the good practice of providing job opportunities for people with disabilities As an equal opportunity employer, we are committed to ensuring that no employee is discriminated. (See details in Care for Employees) Community Suggest developing a long- term plan on voluntary activities with charitable organisations We play an active role in a range of community activities and take various opportunities to communicate with the public. (See details in Engaging Stakeholders)