Annual Report 2020

2020 Annual Report Transport International Holdings Limited 21 Percentage of actual number of bus departures to scheduled number of bus departures during morning peak hours (7am – 9am) in the peak direction Note: Operational capability was affected by social distancing measures in 2020 Average number of kilometres operated before one mechanical breakdown while passengers are on board Mechanical Reliability – KMB Kilometres Operational Capability – KMB Percent (%) KMB has been taking the lead in implementing the use of innovative technology in our bus fleet and providing a safe, efficient and comfortable bus service COVID-19 Impact It has been a challenging year for the whole community in view of the outbreak of COVID-19 in 2020. In line with a plunge in demand, measures were carried out to ensure that resources be efficiently utilised. With the Transport Department’s approval, the bus service levels have been adjusted to meet the actual demand. Operational Excellence As an industry leader with operational and service excellence, KMB has been providing reliable franchised bus services in Hong Kong for some eighty years. In fulfilling the company’s aim to achieve the highest operational and service standards, KMB has been ISO certified for Quality Management Systems (ISO9001) since 1999. KMB adopted the latest version of ISO9001 in 2018 and has been ISO certified for Environmental Management Systems (ISO14001) at its two largest depots since 2003. KMB has also been accredited with Occupational Health and Safety Management System (OHSAS18001:2007) certification for all its depots since 2012. To further improve occupational health and safety, KMB has migrated from OHSAS18001:2007 to ISO45001 certification for Occupational Health and Safety Management Systems for all its depots since 2019. “Mechanical Reliability” and “Operational Capability” are the key benchmarks of efficient public bus services. Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. In 2020, the mechanical reliability of KMB’s fleet was 94,551km:1. Meanwhile, Operational capability refers to the ratio of actual to scheduled departures in the peak direction during the peak hours of 7:00 a.m. to 9:00 a.m. across the entire bus network. In 2020, we achieved an operational capability of 93.96%. 1 Prior to the COVID-19 pandemic 100,000 80,000 60,000 40,000 20,000 0 20’ 19’ 18’ 17’ 16’ 100 75 50 25 0 20’ 19’ 18’ 17’ 16’