Annual Report 2019

071 Transport International Holdings Limited 2019 Annual Report Sustainability Report Engaging Stakeholders participate in the International Day of Disabled Persons event organised by The Hong Kong Council of Social Service offering free rides on all its bus routes to people with disabilities and one accompanying carer. KMB and LWB also supported the annual Senior Citizens Day, by offering free rides to people aged 65 and over. To share festive joy with the elderly, we distributed red packets, Chinese sausages, rice dumplings, and mooncakes during the traditional festivals. We sponsor and participate in a variety of local community programmes, including the Dress Casual Day and the Corporate Challenge Half Marathon, both organised by The Community Chest of Hong Kong, as well as taking part in The Hong Kong Council of Social Service Caring Company Patron’s Club. In 2019, KMB provided bus- body advertisements for 13 non- governmental organisations (“NGOs”) on 15 buses. We took steps to utilise our resources by supporting a charity run held at KMB’s Tseung Kwan O Depot. Around 6,000 runners took part in the run and donated one million calories of food. Membership of Associations and Advocacy During the reporting period, we further strengthened the connection with stakeholders via participation in the following organisations: Business Environment Council; Employers’ Federation of Hong Kong; Federation of Hong Kong Industries; The Chartered Institute of Logistics and Transport in Hong Kong; and The Hong Kong General Chamber of Commerce. Serving the Community We take steps to understand the needs of our community and actively support various initiatives in society. We leverage the Group’s business strengths and resources to optimise positive social impacts, mainly through engagement with elderly people and nurturing youth development. To support the elderly and passengers in need, each year KMB and LWB Customer Feedback KMB and LWB place great emphasis on providing quality services to customers and welcomes customers who wish to express views on our bus service. All customer feedback is handled with due care. KMB and LWB treat substantive feedback as a reference for continuous service improvement and future service development. Hosting Visits To increase our stakeholders’ understanding of the daily operations at our bus depots, we received visitors from 44 organisations in the reporting period, including social service organisations, government organisations, professional and academic institutions and overseas delegations. Schools and non- government organisations participated in the Summer Visit Programme to visit KMB depots. We hosted 36 such delegations in 2019. KMB and LWB care about the community, organising events for the elderly