Annual Report 2019

064 Transport International Holdings Limited 2019 Annual Report Sustainability Report Care for Employees 121 employees received the 30- year award with a plaque and a pin, 182 employees received the 20-year award with a plaque and a pin, and 244 employees with 10 years’ service received a certificate of appreciation. Recognition for Service Excellence In 2019, 254 Star Bus Captains were recognised for their outstanding performance in safe driving and customer care. To recognise the loyal service of our staff, the Annual Award Presentation Ceremony was held. 70 KMB and LWB staff received the 35-year award and a gold medal, Psychological Support KMB and LWB have engaged the Christian Family Service Centre to provide a counselling hotline service to staff members including bus captains who need assistance. In 2019, the hotline service extended its service to 24 hours a day, 7 days a week, and broadened its coverage to include family members. KMB and LWB care for the needs of employees, their families and retirees to increase their sense of belonging