Annual Report 2019

053 Transport International Holdings Limited 2019 Annual Report Sustainability Report Care for Customers Smartphone App The KMB and LWB mobile app, App1933, has one million daily active users making around five million downloads allowing passengers to check information on bus routes and the estimated time of bus arrivals. App1933 received a number of upgrades during the year. Passengers can purchase the KMB Monthly Pass with App1933. The app also offers the LiveChat function so that passengers can directly communicate with customer service representatives. To provide a more convenient service for passengers planning their journeys, Bluetooth positioning technology is being adopted at 1,500 bus stops, providing nearby route information, important notifications and Bus Terminus Map Notification. Alcohol-based hand-rub dispensers have been installed at the airport, the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge, Lok Ma Chau Station Bus Terminus, interchanges and other bus termini for passengers and frontline staff members; Bus stop railings with cement bases are being phased out to enable easier access for wheelchair passengers; 756 KMB and LWB bus termini and bus shelters are equipped with the Integrated Bus Service Information Display System; KMB has installed LED kerb lights, flashing lights and buzzers at Mei Foo Bus Terminus to remind pedestrians to be aware of road conditions; 10,000 with the new layout of bus route information sheets at the bus poles have been enhanced. Passengers can scan a two- dimensional QR code for further bus route information, including bus frequencies; and In 2019, 25 new bus shelters were constructed, bringing the total to 2,597. Special Service Arrangements KMB and LWB provide special bus services during festive periods, such as Lunar New Year, Christmas, New Year and Ching Ming, and for people participating in mega- events, including the Hong Kong Marathon, concerts at the Hong Kong Coliseum, and concerts at Hong Kong Disneyland. In 2019, KMB and LWB introduced 66 and 12 special bus routes respectively. Upgrade of Depots, Termini and Bus Stops The four major KMB depots at Lai Chi Kok, Kowloon Bay, Sha Tin and Tuen Mun, as well as the LWB depot at Siu Ho Wan, provide the KMB and LWB fleets with maintenance and repair services. The KMB Overhaul Centre in Tuen Mun provides major overhaul services, while ten smaller depots offer parking and minor maintenance services. KMB and LWB’s commitment to upgrading the facilities at their termini and bus stops is reflected in the following measures: A solar bus pole featuring solar- powered bulbs with an auto-sensor has been installed so passengers may obtain bus route information day and night; Seats for the elderly, disabled and people with young children are being introduced at bus shelters, bus termini and interchanges. At the end of 2019, 984 seats had been installed; The Solar-powered Bus Shelter Campaign promotes green energy by installing solar panels to power up lighting, mosquito repelling devices and ventilation fans. 117 bus stops have been equipped with solar power equipment; App1933 continues to upgrade its functions to keep passengers up-to-date with important bus information