Annual Report 2019

052 Transport International Holdings Limited 2019 Annual Report Sustainability Report Care for Customers LWB ICBC/KMB UnionPay Dual Currency Card holders can enjoy a maximum 20% bus fare rebate whenever they pay for KMB and LWB rides; and A fare rebate scheme with Citibank earning cardholders a year-round 15% bus fare rebate. Octopus Bus-Bus Interchange (“BBI”) Schemes KMB and LWB’s Octopus BBI Schemes offer fare discounts to passengers on the second leg of journeys and broaden the network coverage. The schemes contribute to a greener environment by improving bus use and reducing congestion on busy roads. As of the end of 2019, KMB operated a total of 157 Octopus BBI Schemes covering all KMB operated routes, while LWB operated 27 Octopus BBI Schemes covering 27 routes. The KMB and LWB websites provide more detailed and comprehensive route-to-route BBI information for passengers. A fare rebate scheme with Citibank earning cardholders a year-round 15% bus fare rebate; Partnership with Hong Kong Tramways Limited providing inter-modal interchange fare concessions; A KMB-AMS interchange discount when interchanging from designated cross-harbour routes solely operated by KMB to designated Hong Kong Island Green Minibus routes operated by AMS Public Transport Holdings Limited, and vice versa; and Four new Bus-Bus Interchange concessions covering more than 90 routes. compartment floor to make the bus look bright and comfortable. In addition, the interior of the buses has been resprayed for a clean and fresh look, bringing comfort levels to the same standard as the new generation of the “Red Bus”. The stair nosing and hand-holds are also replaced in the revamped compartments. Fare Concession Schemes KMB and LWB are committed to providing efficient bus services for the public. A number of fare concession schemes were introduced in 2019, including: KMB ICBC/KMB UnionPay Dual Currency Card holders can enjoy a maximum 20% bus fare rebate whenever they pay for KMB and LWB rides; KMB Fare Saver Scheme was extended to ten tertiary institutions, offering a HK$2.0 rebate on each ride; KMB works with different banks to launch bus fare rebate schemes providing passengers with cost effective services To promote the use of public transport, KMB Fare Saver kiosks are set up on the campuses of tertiary education institutions; teachers and students can enjoy a HK$2.0 fare rebate