Annual Report 2019

049 Transport International Holdings Limited 2019 Annual Report Sustainability Report Safety First Mr Tsoi Kcon Wah Customer As a KMB customer from an early age, KMB accompanied me on numerous occasions and I naturally have a special feeling for the Company. KMB provides steady and comfortable journeys. I notice that bus captains’ service has greatly improved in terms of politeness and concern for customers’ needs. KMB has put more effort and resources into promoting road safety in recent years. I’m impressed with the safety messages broadcast and “Warm Notice” stickers inside the bus compartment that inspire me to pay special attention to safety on board. I attended the Road Safety Carnival, where the booth games deepened my awareness of road safety. “ Take an Extra Step Improve Public Safety Awareness KMB and LWB attach great importance to enhancing bus safety performance and make use of different channels to boost public awareness of safety issues. A series of safety messages, broadcast on the Bus Stop Announcement System in Cantonese, English and Putonghua, reminds passengers to hold the handrail at all times. This message is also periodically conveyed via App1933 and on KMB’s Facebook page. KMB has also cooperated with the Hong Kong Police Force to promote road safety in some primary school zones as well as the community at large. During the reporting period, we conducted 17 safety talks for 1,590 students and 480 elderly people. In line with its mission of always putting safety first, KMB held a Road Safety Carnival to promote road safety to the general public. Benchmark Our Performance Mr Sung Wun Hei Bus Captain Having been a bus captain for more than seven years, I always remind myself to drive safely, stay alert to the road conditions, and exercise tolerance and patience. To transport passengers to their destinations safely is the most important thing for me. I attended a safety forum, which helped me deepen my understanding of defensive driving. I can see that the Company continues to enhance the public’s awareness of road safety and improve bus safety, with safety messages broadcast on the Bus Stop Announcement System to remind passengers to hold the handrails during their bus journey. “ “ “