Annual Report 2019

048 Transport International Holdings Limited 2019 Annual Report Sustainability Report Safety First To promote driving and road safety, KMB and LWB conducted events for staff and the public The Bus Captain Training School offers professional training for all new and in-service bus captains Bus Captain Safety Training The Bus Captain Training School provides comprehensive basic training to all new bus captains, including a safe driving mind-set, bus manoeuvring skills and bus route knowledge. The school also offers a series of training courses for in- service bus captains. These include route training, remedial training and bus type training as well as refresher training. Bus captains may upgrade their driving skills and enhance their safety awareness. Practical defensive driving training and target-based remedial training, including prevention of speeding and awareness of passing through bus washing machines, have been introduced to address areas identified for improvement. A skills revision training course has been developed to help new bus captains with less than six months’ service further enhance their driving skills and safety awareness. In order to meet customers’ needs and expectations, the “Bus Captain Performance Management System” helps our bus captains maintain high standards in terms of driving safety, driving manner and quality customer service. Through coaching and guidance, we strive for continuous improvement in bus captains’ performance to exceed the expectations of the general public. For the Group’s business growth and rising training needs, the number of Driving Instructors has been increased to enhance the service quality of our bus captains.