Annual Report 2019

045 Transport International Holdings Limited 2019 Annual Report Sustainability Report Safety First Safety Policy The KMB and LWB Safety Policy is predicated on a commitment made by all employees to provide a safe and healthy environment for everyone who may be affected by our work activities. It is our objective to minimise the risk of injury and ill health. Safety is an absolute pre-requisite in everything we do and is an integral part of our business strategy. Employees at all levels are required to comply with all legal requirements and other requirements applicable to our work activities. We consult our employees by engaging them in our safety management system. We shall continue to maintain our safety risks at as low a level as reasonably practicable and strive for continual improvement in safety performance. Safety Committees Safety Committees are responsible for ensuring that information about Occupational Safety and Health risks, trends and policies are properly communicated up and down the chain of command. Meetings of the Working Committee for Safety are held to discuss safety issues at the corporate level. Meetings of Departmental Safety Committees, Maintenance Safety Committees and Operations Safety Committees are held at the local level to discuss safety issues relating to departments and sections. Departmental Safety Committees may vary the frequency of their meetings in accordance with the scale of their local safety risks. Safety Management KMB adopts ISO45001:2018 Occupational Health and Safety Management System to promote further improvement of safety performance in all aspects of our business, including bus maintenance and design upgrades. The key benchmarks of our operational performance are mechanical reliability and operational capability. Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. In 2019, the mechanical reliability of KMB’s bus fleet was 74,278km:1, while LWB’s bus fleet was 80,068km:1. Operational capability refers to the ratio of actual to scheduled departures during the peak hours of 7:00 a.m. to 9:00 a.m. across the bus network. In 2019, KMB and LWB attained an operational capability of 96.67% and 100.61% respectively. The Number and the Percentage of Staff and Workers Covered by Our Occupational Health and Safety Management System (OHSMS) Number of Employees Number of Workers 13,457 (100%) 13,457 (100%) 537 (100%) 537 (100%) 12,685 (94.3%) 477 (88.8%) 15,000 7,500 3,750 0 Covered by OHSMS Covered by OHSMS and has been internally audited Covered by OHSMS and has been audited or certified by an external party 11,250 (as at 31 December 2019) Operational Excellence KMB and LWB are ISO9001 certified for their Quality Management Systems. Both companies have been accredited with the latest version of ISO9001, reflecting our commitment to achieving up-to-date operational and service standards. KMB and LWB offer professional operations and maintenance training to provide safe and quality bus services; we also boost public awareness of safety matters by education and promotion in schools and the community at large