Annual Report 2019

042 Transport International Holdings Limited 2019 Annual Report Sustainability Report The engagement activities provided us with the constructive comments and suggestions of our stakeholders. We appreciate their valuable feedback and will strive to address their expectations through continuous improvements. Key Area of Interest Stakeholders’ Comments Our Responses and Relevant Disclosures in this Report Safety More promotional activities would be helpful to enhance public awareness of on-bus safety. Safety is our utmost priority, and we make great efforts to implement safety measures and promote safety awareness. (See details in Safety First) Passengers The super-low floor buses make boarding much easier for wheelchair users. Bus facilities and compartment designs have been upgraded to provide better accessibility and comfort for passengers. (See details in Care for Customers) Environment The new bus fleet has lower air emissions, while new technologies, such as electric vehicles, present technical challenges for daily application. KMB continues to work with suppliers to employ the latest technologies in new bus models. (See details in Care for the Environment) Employees It is suggested to further promote awareness of a healthy lifestyle and work-life balance among staff. We have set up a new department, Staff Relations & Welfare Services, to promote a healthy lifestyle among Group members. (See details in Care for Employees) Community TIH could increase communications to inform stakeholders about its community contributions. We play an active role in a range of community activities and take various opportunities to communicate with the public. (See details in Engaging Stakeholders) Corporate Governance With a commitment to conducting our businesses in line with the best corporate governance practices, we aim to achieve sustainable business development by considering the interests of our stakeholders, while ensuring compliance with legal and regulatory requirements. The Group has adopted an integrated management approach to guide the sustainable development of the Group based on the principles of integrity, equity and transparency. This integrated management approach is strengthened by on-going staff training and communication with all stakeholders. The board of directors of TIH (the “Board”) as the highest governance body, is responsible for promoting the long-term development of the Group and for growing shareholder value. The Board currently comprises nine non-executive directors and five independent non-executive directors. The biographies of our current directors can be found on pages 116 to 122 of our Annual Report 2019. The overall strategic planning and accountability for the Group’s sustainable development rest with our Board-level Committees, which determine the sustainability strategy and oversees its progress across the Group. Under the oversight of the Committees, the senior management team acts as the bridge between the Group and each subsidiary in driving sustainable initiatives throughout our operations, including safety, environmental protection, staff welfare, community engagement and volunteering. Key corporate executives are responsible for optimising environmental performance, increasing staff awareness on corporate social responsibilities, and sharing knowledge and best practice with the industry. The Group’s Enterprise Risk Management System uses consistent risk assessment criteria to provide a systematic approach to the timely identification and management of risks. Accurate and concise risk information is made available to assist management in decision- making and risk control by adopting risk treatments of cost-effectiveness and efficiency. Meanwhile, with the Enterprise Risk Management System, the management monitor and review risk levels, including