Annual Report 2019

041 Transport International Holdings Limited 2019 Annual Report Sustainability Report Stakeholder Engagement and Materiality Assessment Stakeholder engagement exercises and materiality assessments provide a sound basis for us to develop our sustainability reports, as they help identify the sustainability topics that are most relevant to both our operations and the shared interests of our stakeholders. Our stakeholders include passengers, employees, suppliers, contractors, Legislative Councillors, District Councillors, transport advisory bodies, interest groups and the government. We have established several of engagement programmes to gauge their views on our operations and services. Our dialogue with stakeholders is established through various channels, including the LiveChat enquiry channel on the KMB and LWB websites and App1933, the KMB Facebook page, the KMB Instagram account, the KMB YouTube channel and corporate publications such as KMB Today , as well as face-to-face meetings and media networking. In 2019, we once again engaged an external consultant to carry out a series of stakeholder engagement activities to define the scope of this Report and to identify the material economic, environmental and social topics to be reported, with reference to the principles and requirements of the GRI Standards and the HKEX ESG Guide. We invited representatives from various stakeholder groups, including passengers, employees, FRIENDS OF KMB, suppliers, non-governmental organisations (e.g. social organisation and green group) to participate in three stakeholder engagement activities involving surveys, focus group meetings and face-to-face interviews. Based on the survey results and the materiality assessment conducted annually over the past few years, the Group further reviewed and validated the material topics to ensure a consistent and balanced representation of the Group’s significant sustainability performance and impacts. As a result, the following material topics have been prioritised for disclosure in the TIH Sustainability Report 2019 with the corresponding boundaries specified: Material Topics Reporting Boundaries KMB & LWB’s Operations KMB & LWB’s Suppliers Environment Energy and Efficiency Measures ✓ Emissions ✓ ✓ Effluents and Waste ✓ Green Procurement ✓ ✓ Employees Employment ✓ ✓ Training and Education ✓ Staff Communication ✓ Occupational Health and Safety ✓ ✓ Community Customer Health and Safety ✓ Community Engagement ✓