Annual Report 2019

028 Transport International Holdings Limited 2019 Annual Report Business Review Hong Kong Franchised Public Bus Operations Safety and Customer Service Regular and thorough inspections of LWB’s buses are undertaken to make sure that they are maintained at the highest standards. Driving instructors monitor bus captains’ driving performance and customer service delivery, while safety briefings are held from time to time and safety reminders circulated to bus captains. To enhance driving safety, the Drowsiness Monitoring System and Advanced Driver Assistance System were installed on LWB buses, which give early warning to bus captains and assists their driving performance. In addition, the LWB customer service and airbus ticket offices at Hong Kong International Airport’s Ground Transportation Centre and the Hong Kong Port of the Hong Kong-Zhuhai- Macao Bridge offer e-payment methods to provide more choices for passengers and tourists. In terms of overnight bus services, Routes NA43 and N31 expanded their service network. Route NA43 was extended to Lok Ma Chau (San Tin) Public Transport Interchange to strengthen the overnight feeder services to the boundary, while Route N31 extended its service to Ying Tung Estate and Mun Tung Estate, upgrading the service to urban areas. Depots The depot at Siu Ho Wan provides daily bus maintenance, refuelling, bus washing and parking for the LWB fleet. The depot is equipped with a waste water treatment system to ensure that waste water quality complies with the statutory requirements before discharge into the public drainage system. Bus Service Network At the end of 2019, LWB operated 36 routes. To provide a more convenient bus service for passengers travelling between Tung Chung town centre, Tung Chung West and Tung Chung North, LWB converted Route E32A into a whole-day service in both directions. LWB improved its services in a number of ways by rerouting Route E31 to travel via Mun Tung Estate and renumbering Route A31P operating between Allway Gardens and the Airport (Ground Transportation Centre) as Route A38 and extending the coverage to include Tsuen King Circuit and Tsing Lung Tau on a whole-day basis, while enhancing the Airport-bound service in the morning peak to meet the needs of the community. LWB arranged bus services for mega events at AsiaWorld-Expo and Hong Kong Disneyland to help the public travel to and from the city, comprising Routes X33, X34, X40, X43, X47, R33P, R34, R40, R41 and R42D. LWB expands its bus service network continuously and provides day-long quality services