Annual Report 2019

027 Transport International Holdings Limited 2019 Annual Report Business Review Hong Kong Franchised Public Bus Operations Performance Assurance LWB constantly reviews its bus services and maintenance regime to ensure that safety and efficiency are maintained at the highest level across its bus fleet. LWB measures its operational performance by reference to two key performance indicators: mechanical reliability and operational capability. Mechanical reliability is the average number of kilometres a bus operates before it experiences a mechanical breakdown on the road with passengers on board. Operational capability is the ratio of actual to scheduled departures in the peak direction in the peak hours of 7:00 a.m. to 9:00 a.m. across the whole bus network. In 2019, LWB achieved 80,068 km:1 in mechanical reliability and 100.61% in operational capability. LWB obtained ISO9001:2008 Quality Management Systems certification in November 2012. LWB has adopted the latest version of ISO9001 since August 2018. Bus Fleet and Fleet Upgrade In 2019, LWB introduced 17 new Euro V super-low floor air- conditioned double-deck buses. As at 31 December 2019, LWB operated 275 super-low floor air- conditioned double-deck buses, and four air-conditioned electric single- deck buses, all wheelchair accessible and equipped with the On-board Electronic Bus Stop Announcement System. To meet growing passenger demand, 61 buses are 12.8 metres in length, offering a higher carrying capacity. LWB upgrades the bus fleet constantly and delivers extensive training to staff to maintain a high standard of service LWB’s bus fleet Air-conditioned double-deck buses Air-conditioned electric single-deck buses Total number of buses As at 1 January 2019 258 4 262 Additions during year 17 0 17 Disposals during year 0 0 0 As at 31 December 2019 275 4 279 Mechanical Reliability – LWB Average number of kilometres operated before one mechanical breakdown while passengers are on board Kilometres 40,000 60,000 80,000 20,000 0 2015 2016 2017 2018 2019 Operational Capability – LWB Percentage of actual number of bus departures to scheduled number of bus departures during morning peak hours (7am – 9am) in the peak direction Percent (%) 50 75 100 25 0 2015 2016 2017 2018 2019