Annual Report 2019

025 Transport International Holdings Limited 2019 Annual Report Business Review Hong Kong Franchised Public Bus Operations Comprehensively Upgraded Smartphone App KMB launched a new version of the KMB and LWB mobile app, App1933, in September 2016 which has been well received by the public. Passengers may check information about bus routes and estimated time of arrivals conveniently. In 2019, App1933 upgraded the Bus Estimated Time of Arrival (“ETA”) service by providing the ETA of all jointly-operated routes, including routes run by other operators to make bus journey planning easier for passengers. App1933 has also introduced the New Positioning Information Function, through which passengers at the bus stops can receive nearby route information, important notifications and Bus Terminus Map Notification within the 10-metre effective range of the Bluetooth Beacon signal after turning on the positioning, Bluetooth and notification functions. Application of Information Technology The use of information technology can benefit passengers by providing bus arrival information via Estimated Time of Arrival (“ETA”) display panels at bus termini and bus stops, as well as on App1933 and the KMB and LWB websites. In addition, information technology helps KMB manage and monitor its intricate operations with ease. Applications includes the Integrated Bus Service Information Display System (IBSID), the Electronic Bus Stop Announcement System (BSAS), the Terminus Management System (TER), the Traffic Operations Management System (TOM), the Bus On-board Monitoring System (BOM) and the Operations Communications Management System (OCM). Other Promotions KMB ran a Monthly Pass Lucky Draw in August 2019 and received an encouraging response, with nearly 50,000 passengers registering to win prizes. Passengers who registered a valid Octopus Card through App1933 earned a point for each ride in the lucky draw. KMB introducing innovations that provide passengers with cost effective services. KMB worked with Industrial and Commercial Bank of China (Asia) Limited to launch the first joint transport credit card, “ICBC/ KMB UnionPay Dual Currency Card”. Cardholders can enjoy a maximum 20% bus fare rebate whenever they pay for KMB and LWB rides, as well as other benefits, including a 15% discount at the KMB Online Shop and Pop-up Stores. KMB partnered with CITIBANK to enable Citi Octopus Platinum Cardholders to earn a year round 15% bus fare rebate when they pay for KMB and LWB rides using the card. The Command and Control Centre, operating 24 hours a day subject to the actual traffic conditions, executes effective contingency measures and information disclosure