Annual Report 2019

021 Transport International Holdings Limited 2019 Annual Report Business Review Hong Kong Franchised Public Bus Operations Operational Excellence KMB has provided reliable franchised bus services in Hong Kong for some eighty years and is an industry leader in operational and service excellence. Reflecting the company’s aim to achieve the highest operational and service standards, KMB has been ISO certified for Quality Management Systems (ISO9001) since 1999. KMB adopted the latest version of ISO9001 in 2018 and has been ISO certified for Environmental Management Systems (ISO14001) at its two largest depots since 2003. KMB has also been accredited with Occupational Health and Safety Management System (OHSAS18001:2007) certification for all its depots since 2012. To further improve occupational health and safety, KMB has been ISO certified KMB has been taking the lead in implementing the use of innovative technology in our bus fleet and forming a professional team to provide a safe, efficient and comfortable bus service Operational Capability – KMB Percentage of actual number of bus departures to scheduled number of bus departures during morning peak hours (7am – 9am) in the peak direction Note: Operational capability was affected by social unrest in the second half of 2019. 50 75 100 25 0 2015 2016 2017 2018 2019 Percent (%) Mechanical Reliability – KMB Average number of kilometres operated before one mechanical breakdown while passengers are on board Kilometres 40,000 60,000 80,000 20,000 0 2015 2016 2017 2018 2019 for Occupational Health and Safety Management Systems (ISO45001) for all its depots since June 2019. “Mechanical Reliability” and “Operational Capability” are the key benchmarks of efficient public bus services. Mechanical Reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. In 2019, the mechanical reliability of KMB’s fleet was 74,278km:1. Operational Capability refers to the ratio of actual to scheduled departures in the peak direction during the peak hours of 7:00 a.m. to 9:00 a.m. across the entire bus network. In 2019, we achieved an operational capability of 96.67%. Bus Fleet and Fleet Upgrade KMB shows its commitment to innovation by introducing a bus fleet with technological advances and environment-friendly features for a more desirable passenger experience. In 2019, KMB introduced 140 Volvo B8L Euro VI double-deck buses and 73 ADL Enviro 500 MMC 12.8m double-deck buses featuring a light- directing glass window alongside the staircase connecting the two decks in place of the traditional sealed design, which lends a brighter ambience to the interior and enhances safety when passengers walk up and down. Besides, new buses are equipped with safety facilities including the Advanced Driver Assistance System, the Electronic Stability Programme and the Drowsiness Monitoring System, and all seats are equipped with seat belts and grab handles, to ensure bus captains’ and passengers’ safety.