Annual Report 2019

016 Transport International Holdings Limited 2019 Annual Report Managing Director’s Message me and my management team. Even though we may not be sure when the economy will rebound, we are committed to leading the company with fortitude and assuming responsibility for staff members as we serve the broader society. Reflecting on my five years as Managing Director, I am convinced that, besides curiosity and observation, courage and determination are keys to facing difficulties, solving problems and driving innovations. In the Confucian classic Record of Music , courage means taking resolute action in times of change, standing firm and refusing to back off. The Group’s commitment to innovation and search for new solutions in operations and facilities are firmly founded on our sense of responsibility for delivering caring bus services to passengers, maintaining stable jobs for employees, promoting social inclusion and bringing stable returns to shareholders. The KMB and LWB mobile app App1933, with over 5 million downloads, and the value-for-money KMB Monthly Pass, were aligned in July when the KMB Monthly Pass purchase function was added to the app. In addition to bringing convenience to passengers, who can buy the Monthly Pass anytime, anywhere, this has established a wider point-of-sales network. The Group has also taken the initiative to With Fortitude, We Aspire 2019 was an unusual year for Hong Kong, with a volatile global landscape and the social situation in Hong Kong having an impact on every industry. Public transport services bore the brunt of the troubles. In addition to the COVID-19 pandemic has led to an extensive shutdown of Hong Kong, causing rapid economic contraction and taking a heavy toll on transport demand. In the face of adversity, maintaining bus services as well as the city’s “heartbeat”, while safeguarding the employment and health of over 10,000 employees and the livelihood of their families, has been an unprecedented challenge to One of my responsibilities is to provide staff members with a stable work environment and good prospects.