Annual Report 2021

Aspect Disclosure Related Section / Remark Page B5 - Supply Chain Management General Disclosure Our Supply Chain 40 KPI B5.1 Number of suppliers by geographical region Our Supply Chain 40 KPI B5.2 Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored KPI B5.3 Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored KPI B5.4 Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored Our Environment - Minimizing and Recycling of Waste in Daily Operations Our Supply Chain - Ethical Procurement & Marketing Practice 35 42 B6 - Product Responsibility General Disclosure Our Supply Chain 40 KPI B6.1 Percentage of total products sold or shipped subject to recalls for safety and health reasons Our Supply Chain - Product Safety and Service Quality 41 KPI B6.2 Number of products and service related complaints received and how they are dealt with Our Supply Chain - Product Safety and Service Quality All product and service complaints have been followed up properly through our complaint handling mechanism. There was no record of substantiated and significant complaint related to our products and service in 2021 41 KPI B6.3 Description of practices relating to observing and protecting intellectual property rights Our Supply Chain - Intellectual Property Rights 42 KPI B6.4 Description of quality assurance process and recall procedures Our Supply Chain - Product Safety and Service Quality 41 ESG REPORTING GUIDE CONTENT INDEX KPI B6.5 Description of consumer data protection and privacy policies, and how they are implemented and monitored Our Supply Chain - Data Protection and Privacy 43 B7 - Anti-corruption General Disclosure Our Supply Chain 40 KPI B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases Our Supply Chain - Anti-corruption 42 KPI B7.2 Description of preventive measures and whistle- blowing procedures, and how they are implemented and monitored KPI B7.3 Description of anti-corruption training provided to directors and staff B8 - Community Investment General Disclosure Our Community 43 KPI B8.1 Focus areas of contribution It is not material based on our assessment N/A KPI B8.2 Resources contributed to the focus area 048 Environmental, Social and Governance Report Annual Report 2021 Miramar Hotel and Investment Company, Limited