Annual Report 2019

Reporting Scope & Principles The scope of this Environmental, Social and Governance Report covers every material areas of our business operations, which we have reviewed and assessed with due consideration of our stakeholders including tenants, customers, guests, staff, contractors and suppliers, and the media, through materiality and self- assessment exercises. This Report mainly focuses on our Group’s Hong Kong business operations which represent 98% 1 of the Group’s business portfolio, and provides an overview of our Group’s efforts made on the environment, our employees, supply chain, products, health and safety, community, anti-corruption and corporate governance during the year ended 31 December 2019. This report is prepared in accordance with the Environmental, Social and Governance Reporting Guide set out in Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited (the “Listing Rules”). The reporting principles of Materiality 2 , Quantitative 3 , Balance and Consistency 4 set a guide to underpin the development of this report, which aims to provide a balanced and meaningful presentation on our ESG performance to the stakeholders. Stakeholder Engagement The Group regularly communicates with its stakeholders through different channels and collects their views and comments both formally and informally. This year, we continued to conduct the ESG survey to engage our key stakeholders and extend such engagement to include our NGO partners. A total of 249 responses were collected from the ESG survey this year. The survey gives us to have a better understanding of stakeholders’ concerns and expectations and provides a guiding light for our endeavors to pursue common goals of ESG with our stakeholders. 1 Based on the Group’s annual revenue in 2019 2 Materiality of ESG topics were identified based on the materiality assessment which engaged key stakeholders and was determined by the Board. Details refer to page 29 3 A range of quantitative measurements were designed as indicators for evaluation and comparison on performance. Relevant information on the standards, methodologies, assumptions and source of conversion factors used for reporting of emissions/energy consumption has been disclosed 4 Methodologies adopted for preparation of this report are consistent with last year, unless otherwise clearly stated IMPACT CRITERIA RISK CATEGORIES ESG RELATED RISK FACTORS Investment Strategy Economic and Political Outlook Staff Legal and Compliance Disaster Events Tenant and Customer Contractor and Supplier Management and Operational Activities Information Technology Brand and Reputation Environmental OTHER IMPACT CRITERIA ESG RELATED IMPACT CRITERIA HEALTH AND SAFETY I COMPLIANCE I HUMAN RESOURCE ENVIRONMENT FINANCIAL I REPUTATION Green Facilities Investment Climate Change Use of Resources Energy Efficiency Waste Handling Green Facilities Green Recognition Sharing of Green Knowledge Community Engagement & Investment Community Recognition Data Protection &Privacy Environmental Considerations inSupply Chain SupplyChain Management Green Product & Service Customer Satisfaction Environmental RelatedLaws& Standards Legal& Regulatory Compliance Employment RelatedLaws &Standards Business Ethics Product Responsibility Anti- corruption Staff Remuneration &Benefits Training & Development Health & Safety Employee Relations Work-life Balance Social Factor Environmental Factor Environmental, Social and Governance Report Annual Report 2019 Miramar Hotel and Investment Company, Limited 028