SATS Ltd.

With over 60 years of operating experience and a growing regional presence, SATS is Singapore's leading provider of gateway services and food solutions.

Our comprehensive scope of gateway services encompasses airfreight handling, passenger services, ramp handling, baggage handling, aviation security and aircraft interior cleaning, while our food solutions arm comprises airline catering, food distribution and logistics, industrial catering as well as chilled and frozen food manufacturing.

SATS has received numerous awards and accolades in the areas of customer service, product quality and innovation, including being recognised as the Best Air Cargo Terminal (Asia) for the 13th time at the Asian Freight and Supply Chains Awards (AFSCA) 2011. We have also consistently been conferred awards by our airline customers for outstanding service and product offerings.

Today, we have a presence in 33 airports in 10 countries in Asia. With our expanding food solutions business, we have also extended our reach beyond Asia to the United Kingdom.

SATS has been listed on the Singapore Exchange since May 2000.

Our Business Strategy

Our strategy is to leverage on our gateway services and food solutions capabilities to transform ourselves to become the first choice provider in our selected industry, wherever we operate.

We will achieve this by driving:

1. Customer Intimacy

- Increase share of customers' wallet with innovative products and services.
- Forward integrate into customers' processes by increasing our service scope and being a better outsourcing partner.
- Improve delivery of customers' brand promise.
2. Operational Excellence

- Drive improvements in costs, productivity and performance of our core businesses.
- Provide differentiated products and services to meet the needs of different market segments.
- Extend into related businesses by leveraging on our gateway services and food solutions capabilities.
3. Innovation

- Increasingly differentiating our product and service offerings.
- Develop new innovative products and services to take advantage of an emerging integrated network.
- Leverage on technology to improve uniqueness of our service delivery.
4. Growth

- Increase presence to serve key customers at strategic locations.
- Seek strategic partnerships with airlines, airport authorities and global/strong local players.
- Look at selective acquisitions to grow a global network.
- Increase shareholding in selected joint ventures.

updated 26th September, 2011

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