ESG Report 2020

Stakeholder Engagement The Group is aware of the close link between stakeholders aspects. We attach great importance to our communication and the development of the Group's business. This ESG with various stakeholders, and we use a variety of channels report has been prepared with the participation of different to understand their views and needs, so as to review and stakeholders, enabling the Group to better understand its improve our performance at ESG level. current level of management in the environmental and social Government and Regulatory Authorities Compliance with national policies, laws and regulations Facilitating local economic development Promotion of local development Regular of tax obligations Production safety Fulfilment of emission standards Energy saving, emission reduction and ecological protection fulfilment Regular information submission Regular conversation with regulatory authorities Dedicated reports Inspection and supervision Communication with local environmental departments Report submission Investigation and inspection Shareholders and Investors Investment returns Operation in compliance Rise in company value Information transparency and effective communication General meeting Announcements Email, telephone and Company's website Dedicated reports On-site inspections Suppliers and Partners Operation with integrity Fairness and openness Compliance with laws and of agreements Mutual benefits and achievements fulfilment Review and assessment meetings Business communication Discussion and exchange of opinions Negotiation and cooperation Customers Quality products and services Health and safety Compliance with laws and of agreements Operation with integrity fulfilment Customer service centre and hotline Customer opinion survey Customer meetings Social media platforms Associations Industry Formulation of industrial standards Facilitating industrial development Participation in industrial forums Mutual visits and inspections Employees Protection of rights Occupational health Remunerations and benefits Career development Humanity cares Online questionnaires Employee meetings Company's internal publications and intranet Mailbox for employees Training and workshops Activities for employees Community and Public Improvement on community conditions Participation in charity affairs Information transparency Communication with local residents Company's website Announcements Media interviews Social media platforms Stakeholders Requirements and Expectations Means of Communication and Response 6 Environmental, Social and Governance Report 2020 The United Laboratories International Holdings Limited