ESG Report 2019

Scope of The Report Standard of Reporting Information and Feedback 03 ABOUT THE GROUP 02 CHAIRMAN'S STATEMENT Introduction of The Group Concept and Vision 04 ANNUAL EVENTS 11 PRODUCT AND SERVICE QUALITY Quality Management Product Marketing and Promotion Customer Service Management 20 RESEARCH AND INNOVATION Research, Development and Innovation Protection of Intellectual Property Rights 25 OPERATIONAL EXCELLENCE Sustainable Supply Chain Management Work and Information Security 30 OPERATION WITH INTEGRITY Building a Culture of Integrity Anti - corruption 33 BEING PEOPLE - ORIENTED Talent Attraction Employee Management Training and Development Care for Employees Occupational Health and Safety 47 CONTRIBUTION TO SOCIETY Facilitating the Development of the Pharmaceutical Industry Giving Back to Society 53 GREEN DEVELOPMENT Making Good Use of Resources Emission Treatment Green Operations Environmental Key Performance Indicators 01 ABOUT THIS REPORT CONTENT 72 APPENDIX Content Index of ESG Reporting Guide 06 ESG APPROACH ESG Governance Stakeholder Engagement Materiality Assessment