ESG Report 2018

STAKEHOLDER ENGAGEMENT The Group deeply recognizes the close relationship between stakeholders and the Group's business development. In the preparation of the ESG report, the engagement of different stakeholders enabled the Group to understand the current management levels in environmental and social aspects. The communication with each stakeholder is highly valued. Through communicating with different stakeholders via various channels, the Group understands their opinions and views so that ESG performance can be reviewed and improved . Stakeholders Requirements and Expectations Means of communication and Response Suppliers and Partners Operation with integrity Fairness and openness Compliance with laws and fulfillment of agreements Mutual benefits and achievements Review and assessment meetings Business communication Discussion and exchange of opinions Negotiation and cooperation Industry Associations Formulation of industrial standards Promotion of industrial development Participation in industrial forums Mutual visit and inspection Shareholders and Investors Investment returns Operation in compliance Rise in company value Information transparency and effective communication General meeting Announcements Email, telephone and company's website Dedicated reports On-site inspection Customers Quality products and services Health and safety Compliance with laws and fulfillment of agreements Operation with integrity Customer service centre and hotline Customer opinion survey Customer meetings Social media platforms Return visits Government and Regulatory Authorities Compliance with the national policies, laws and regulations Cultivation of local economic development Promotion of local employment Regular fulfillment of tax obligations Production safety Fulfillment of emission standards Energy saving, emission reduction and ecological protection Regular conversation with regulatory authorities Dedicated reports Inspection and supervision Communication with local environmental departments Investigation and Inspection Employees Protection of rights Occupational health Remunerations and benefits Career development Caring for employees Online questionnaires Employee meetings Company's internal publications and intranet Mailbox for employees Training and workshops Activities for employees 2 Environmental, Social and Governance Report 2018 The United Laboratories International Holdings Limited Community and Public Environmental improvement on community Participation in charity affairs Information transparency Communication with local residents Company's website Announcements Interviews by media Social media platforms