13 September 2002
To reward staff with outstanding performance, this year KMB organised its first "Outstanding Service Award". KMB Managing Director, Mr John Chan, today (Friday, 13 September 2002) presented the first "Outstanding Service Award" to 52 members of staff, including 37 KMB bus captains, two Long Win bus captains, eight maintenance staff, three operations staff and two office staff from supporting departments.
The assessment criteria of the KMB "Outstanding Service Award" covered various aspects. Award winning staff needed to receive commendations from supervisors, internal customers or external customers, show enthusiasm on the job and take the initiative in performing duties, show a good service manner towards internal and external customers, represent the Company in participating in charity or company activities, or perform any other outstanding services.
Mr Chan said at the ceremony, "Faced with the challenge of ever-increasing customer expectations, KMB fully understands the importance of continuous service improvement. It is not an easy task for staff to meet the criteria laid down in the "Outstanding Service Award"; they should demonstrate an outstanding performance, be nominated by their supervisors and go through a selection process conducted by a judging committee."
The KMB "Outstanding Service Award" aims to reinforce staff enthusiasm and on the job initiative, strengthen positive attitudes towards both internal and external customers, and encourage participation in charity activities. All award winning staff are rewarded with a trophy and a pin.
Mr Chan added, "Quality staff is the greatest asset any company can have. KMB hopes the "Outstanding Service Award" can enhance staff enthusiasm as well as their sense of belonging, while rolling forward the provision of quality services to our customers."
To provide continuous service improvements that meet customers' needs, in 1999 KMB introduced a Service Enhancement Project, comprising a series of training sessions, for all its frontline and supporting staff. Some staff are also qualified as internal trainers, to train newly enrolled frontline and supporting staff and thus ensure the maintenance of the highest service standards at all times.
Before the launch of the "Outstanding Service Award", KMB had organised since 1993 a regular "Loyal Service Award" to reward front line staff with outstanding performance. In order to encourage outstanding performance among office staff from supporting departments, KMB organised its first "Outstanding Service Award" this year.
The KMB "Outstanding Service Award" is a regular award scheme which will be held twice a year, with no limit on the number of awardees. All KMB staff with outstanding performance have the chance to be nominated. A judging committee comprised of representatives from different departments employs the assessment criteria to select the award winning staff.
For more information, please contact:
Ms Susanna Sin
Senior Manager, Media Relations
Corporate Communications Department
Tel: 2786-6002 / 7909-8050
Fax: 2371-2910
The KMB "Outstanding Service Award" aims to reinforce staff enthusiasm and on the job initiative, strengthen positive attitudes towards both internal and external customers, and encourage participation in charity activities. All award winning staff are rewarded with a trophy and a pin.
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