| For Immediate Release | July 30, 2002 |
Sun Hung Kai Properties (SHKP) builds homes with its heart, ensuring the finest quality from start to finish. The developer pays close attention not only to the quality of visible outer finishes, but also to the underlying structures. SHKP has a multi-faceted monitoring process that operates from the earliest stages to ensure the highest standards are met, including a wide range of precise inspections that are carried out at various times during construction. This dedication to comprehensive quality assurance has earned the company a stellar reputation with the market.
Comprehensive internal monitoring
SHKP was the first to develop its own comprehensive and detailed, interactive internal monitoring system, involving divisions like its Construction Department and Central Monitoring and Property Liaison teams. Each division works closely with the others to provide the best products and services.
Project monitoring a priority for management
The Central Monitoring Team is at the core of quality control, reporting to SHKP's senior management on a regular basis. Quality is of prime importance for SHKP's management, and this is reflected by the corporate culture shared by staff at all levels.
The Central Monitoring Team's work begins at the early stages of a project, and continues until the development is complete and handed over to the owners. The process involves painstaking inspections and tests of more than 100 items including windows, doors and even screws. Project-specific quality benchmarks are set before construction begins, and each test is governed accordingly. Testing procedures for some aspects of quality that concern owners most are outlined below.
Properly-installed floors are important to owners, so SHKP thinks from the customer's perspective and conducts thorough tests. The Central Monitoring Team uses different tools, including moisture meters and new 'laser levels' to ensure that floors are up to standard. A laser level can detect the slightest deviation in a floor, so that construction staff can make the necessary adjustments.
SHKP understands that customers also worry about water seepage, so it tests windows under simulated heavy rainstorms, using high-pressure hoses on the areas between the wall and window frame and the window frame and window glass to ensure that they are watertight.
Strong, long-lasting doors help to ensure home security, which is why SHKP thinks the manufacture and inspection of doors is important. As soon as doors are delivered to a work site, the Central Monitoring Team cuts open some samples to test the surface and inside using a moisture meter, to ensure that the moisture levels are within the normal range. The Team also inspects the internal material and composition to make sure the doors are up to standard.
Full monitoring shows SHKP's dedication to quality
John Luk, Project Advisor in SHKP's Project Monitoring Department, said, "SHKP strives to provide the highest-quality properties, and it appreciates the value of precise, comprehensive monitoring. All the procedures just outlined demonstrate SHKP's insistence on total quality from start to finish, and its commitment to building homes with its heart."
WT Wong is Deputy Manager of SHKP's Project Monitoring Department. He says that with its vast experience in building, the company devises procedures to ensure high quality for each project before construction starts. Workmen follow set procedures and monitor their own work, with the Central Monitoring Team regularly carrying out re-inspections, monitoring and tests to make sure the whole project is up to standard. SHKP has very stringent standards. For example, before the handover of Phase 2 of Oscar By The Sea, between them, the Central Monitoring and Property Liaison teams inspected over 19,000 electrical sockets, water-tested over 13,000 aluminium windows and inspected approximately 7,000 sinks, toilets and bathtubs.
Reaching new milestones
SHKP shares knowledge internally to keep improving, with regular cross-departmental meetings to ensure that lessons learned on one worksite are applied on others. This accumulation of valuable experience over the years has had a significant impact. Increasingly, new projects are seeing 'Zero Defects', and SHKP is expending extra effort to continue this trend, moving the quality of new properties to a higher dimension.
 The Central Monitoring and Construction teams inspect external wall finishes with a 'pull-out' test. |
 When doors are delivered to a construction site, the Central Monitoring Team cuts open some samples to ensure that the material inside and moisture content meet standards. |
 Under supervision by the Central Monitoring Team, the Construction Team uses high-pressure hoses to check that windows are watertight. |
 The Central Monitoring Team uses a moisture gauge to ensure the level of moisture is not high enough to distort the door. |
 The Central Monitoring Team inspects floor installations with a 'laser level' to make sure they are up to standard. |
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